Thursday 14 September 2023
10:00 - 11:30am
Presented by Presented by Senior Complaint Resolution staff

Learn how to successfully manage complaints and utilise this information to improve your health service (includes why complaints are a vital form of consumer feedback). This two hour seminar is suitable for all staff who deal with complaints within a Victorian Health Service as well as quality managers, practice managers and individual practitioners. Senior complaint resolution staff will lead the presentation and take participants through relevant scenarios, group tasks and a Q&A to prepare attendees on how to successfully complaints.