Skip to main content
Home

Secondary navigation

  • Resources
  • About
  • Contact

Main navigation

  • Make a complaint
  • For the public
    • About complaints
    • Our process
    • What to expect from a health service
    • Health records: Individuals
    • Freedom of Information request to the HCC
    • Face Masks in Healthcare Settings
  • For providers
    • Complaint handling standards
    • Investigations
    • General health service providers
    • Health records: Providers
    • Privacy breaches
  • Orders & decisions
    • Prohibition orders
    • Public warnings
    • News
    • Orders from other states
  1. hcc
  2. resources
  3. publications

Publications

On this page
Image
Translate icon

Publications are available in 26 languages on our Translations page.

Brochures

HCC Making a Complaint
pdf 357.27 KB
My Health Records
pdf 294.85 KB


You are welcome to download these brochures and posters to print for your own use, or that of your clinic. If you require a large quantity, contact us by emailing  [email protected] with your name, address and number of brochures/posters required.

Brochures also available in 26 community languages on our Translations page.

Posters

General code of conduct (A4 poster)
pdf 80.26 KB
Expect safe and ethical healthcare (A3 poster)
pdf 336.3 KB
General code of conduct summary (A4 poster)
pdf 117.78 KB
General code of conduct (A3 poster)
pdf 118.11 KB

Documents and fact sheets

Complaint handling standards
pdf 157.41 KB
Complaint resolution (fact sheet)
pdf 132.6 KB
Conciliation (fact sheet)
pdf 245.32 KB
Medical negligence (fact sheet)
pdf 248.25 KB
Undertakings (fact sheet)
pdf 19.21 KB
How to get here (fact sheet)
pdf 356.62 KB

Templates

Complaint letter template
word 63 KB
Looking for more? See Fact sheets
top
Home

Footer column one

  • About
  • Make a complaint
  • Feedback about the HCC
  • Privacy

Resources

  • Resources
    • Training & seminars
    • Case studies
    • Factsheets
    • Publications
    • FAQs
    • Useful links
    • Code of Conduct
    • Quarterly Newsletter

Contact

  • Contact
  • 1300 582 113
Interpreter interpreter

The Health Complaints Commissioner respectfully acknowledges Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land, recognises their ongoing connection to land, waters and community and pays respect to their Elders, past, present and emerging.

Footer menu

  • Disclaimer
Site by Icon Agency

Mobile navigation

  • Make a complaint
  • For the public
    • About complaints
    • Our process
    • What to expect from a health service
    • Health records: Individuals
    • Freedom of Information request to the HCC
    • Face Masks in Healthcare Settings
  • For providers
    • Complaint handling standards
    • Investigations
    • General health service providers
    • Health records: Providers
    • Privacy breaches
  • Orders & decisions
    • Prohibition orders
    • Public warnings
    • News
    • Orders from other states

Mobile secondary navigation

  • Resources
  • About
  • Contact